The North Suburban Pharmacists of Chicagoland Presents

Difficult or Disordered? How Understanding Personality Disorders Can Improve Clinical Interactions. Program 218

Thursday, September 11, 2025.
Time: 6pm to 9pm
Live In-person Program

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First notice. This program is for current NSP members and pre-registered College of Pharmacy students. There is limited guest availability upon request.

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College of Pharmacy students must register through their pharmacy school contact to attend.

Midwestern College of Pharmacy Students (non-member) MUST register with Dr. Brian Cryder at bcryde@midwestern.edu . Space is limited

Rosalind Franklin College of Pharmacy Students (non-member)  MUST register with Janeen Winnike at janeen.winnike@rosalindfranklin.edu . Space is limited

Roosevelt University College of Pharmacy Students (non-member) MUST register with Dr. Laura Licari at llicari@roosevelt.edu . Space is limited

University of Illinois College of Pharmacy Students (non-member) MUST register with Deb Fox at dfox4@uic.edu   . Space is limited

Chicago State University College of Pharmacy Students (non-member) MUST register with Dr. Darilyn McClain at dmccla20@csu.edu .

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Thursday, September 11, 2024.
Time: 6pm to 9pmLocation: In-person Program

Wildfire Restaurant

1300 Patriot Blvd

Glenview, IL 60026

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Register in advance for this meeting:

Registration is for NSP members.

RSVP at

www.nspharmacists.org

RSVP By Wednesday, September 3rd, 6 PM.

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Schedule of Events:

6 PM to 7:00 PM: Networking and Dinner

6:30 PM to 7:15 PM Sponsor: Sanofi US Medical Affairs. Chronic Obstructive Pulmonary Disease: Disease State and Guideline Overview. Speaker: Curtis Weiss, MD, Pulmonary and Critical Care Medicine.

7:15 PM to 8:45 PM: Featured Continuing Pharmacy Education Presentation.

Reservations are required for attendance.

Difficult or Disordered? How Understanding Personality Disorders Can Improve Clinical Interactions. Program 218

Program Description

Pharmacists often encounter patients with personality disorders (PDs), which commonly include borderline, antisocial, narcissistic, histrionic, and obsessive-compulsive types—each characterized by enduring patterns of thoughts and behaviors that deviate from cultural expectations, such as emotional instability, manipulation, or rigid perfectionism. Reflecting on difficult patient encounters can help pharmacists recognize negative countertransference—feelings of frustration or helplessness that may stem from unmet expectations, perceived disrespect, or challenges to professional boundaries. By using motivational interviewing techniques—expressing empathy, supporting autonomy, and guiding rather than directing—pharmacists can build trust and help patients identify personal motivations for change. To navigate challenging interactions, it’s crucial to maintain calm, clear, and consistent communication, set firm yet respectful boundaries, and avoid personalizing disruptive behaviors, ultimately fostering safer and more therapeutic pharmacist–patient relationships.

At the end of this presentation pharmacists and pharmacy technicians should be able to:

1. Identify distinguishing features of the most common personality disorders (PDs).
2. Reflect on past challenging patient encounters to identify causes of negative countertransference.
3. Effectively apply motivational interviewing techniques in clinical scenarios with patients with PDs.
4. Choose appropriate communication strategies to navigate challenging interactions with patients with PDs.

TARGET AUDIENCE

This activity has been designed to meet the educational needs of pharmacists and pharmacy technicians.

SPEAKER CREDENTIALS

Drs. Martinford and Rashid are both PGY-2 psychiatric pharmacy-trained clinical pharmacists who have provided treatment for substance use disorders on mobile medical units through Community Outreach Intervention Projects (COIP) at University of Illinois Chicago (UIC). Dr. Martinford currently continues this work at UIC, while Dr. Rashid now serves as a clinical pharmacist at Insight Hospital in Chicago. Challenging interpersonal encounters are commonplace in the substance use disorder mobile care setting, with numerous psychiatric, health literacy, and social determinants of health factors impacting clients’ ability to engage with the team. In addition to mobile medicine, Drs. Martinford and Rashid also cared for patients with opioid use disorder admitted to UI Health Hospital. As visiting clinical assistant professors at the UIC Retzky College of Pharmacy Department of Pharmacy Practice, they provided didactic education drawing from their mental health expertise given their extensive training on in- and outpatient clinical psychiatry, serious mental illness, motivational interviewing, and co-morbid substance use disorders. Through their multifaceted experiences with mental health care, Drs. Martinford and Rashid have encountered complex cases complicated by personality disorders, both diagnosed and undiagnosed, and have real-world experience in managing such cases across the continuum of care.

Disclosure: Our speakers declare no conflicts of interest, real or apparent, and no financial interests in any company, product, or service mentioned in this program.

In compliance with regulatory and continuing education guidelines/codes of ethics, guests who are not healthcare professionals are not permitted to attend.

CONTINUING EDUCATION CREDIT INFORMATION: The Illinois Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmaceutical education.

ACPE Accreditation: Pending

Funding for this program is provided by: North Suburban Pharmacists of Chicagoland 

In order to receive ACPE credit for this program, the participant must 1) Attend the program in its entirety; 2) Provide current information on the Attendance Log Form; and 3) Complete an Evaluation Form. The program’s administrator should provide attendees a Record of Attendance Form for their files. All Statements of Credit for ACPE approved – IPhA co-sponsored continuing education that individuals have completed during the year are available online at www.ipha.org.  If you do not have web access and would like a CE transcript mailed to you, please contact IPhA at (217) 522-7300 or ipha@ipha.org.

There are no fees for this program.

RSVP By Wednesday, September 3rd, 6 PM.

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